Can Communication resolve conflict?

Can Communication resolve conflict?

1. Off cource ,communication is a tool to understand and get understood completely through spoken & unspoken words.(that is reading through body language with our eyes, faces and bodies as as well as tone and voices). .

2. ” Peter Drucker a management guru has said 80 % of management problem is communication problem
.” —Dale Carnegie has said “There are only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it

3.  Our communication can sometimes can be  “poor” .such communication is the cause of feuds and fights.

4. “Good” communication and the ability to manage conflict effectively  is a skill—one that all of us can learn Is called  “people skills.” 

5. Quite often, in the course of regular communication, a difference of understanding will arise.

10 the role of Perception has a critical role in our interpretation of  any given situation, has considerable influence over our reactions to the situation.

11. So falling is an agenda of conflict resolution

what to do "In a quarrel or conflict":

STOP      (Don’t panic – don’t react!)

THINK (gather information)

                           

ANALYZE (using gathered information decide how you can best empathize with this person)

                        

RESPOND (respectfully communicate your understanding of the situation and what would work for you)

i)   So Conflict can be dealt with

ii)   logically, calmly and effectively by using communication skills and reacting in a controlled, deliberate manner.

iii) Have the dialogue about the Problem Together

iv) Clarify the Issues – Focus on the Needs and Goals

v)  Understand each Other’s Perspective

vi) Break the Conflict into Small Steps, based on win win situation, do think how both of you win rather than both of you lose and only one can win.

vii)      Do Give and Take

viii)     Patch up and shake hands.